Support
Quick answers to the most common questions. Didn't find yours? Get in touch.
Get in touch
Tell us what happened, your phone model and, if you can, a screenshot. We answer by email on business days.
Common questions
Reminders don't show up
Check that Miwau's notifications are allowed in your phone's settings and that “Notify doses and due dates” is on under Settings, in the app.
Focus modes, Do Not Disturb and battery saving can hold notifications back. Open the app at least once a week so it schedules the next ones.
The voice command doesn't hear me
Allow the microphone and speech recognition for Miwau in your phone's settings.
Hold the microphone button while you speak and release it at the end. It needs internet.
If it hears a name wrong, fix it in “What I heard”: the app learns the correction for next time.
I forgot my password
On the sign-in screen, tap “Forgot your password?” and follow the link sent to your email, opening it on your phone.
I want to take my data or delete everything
In Settings: “Export my data” creates a file with all your pets and records; “Delete my account” deletes everything right away.
Miwau doesn't replace a veterinarian. In an emergency with your pet, see a vet right away.